The Receptionist provides the first impression to the Community and should therefore embody the philosophy and mission of the organization. The Receptionist will greet all residents, family members and visitors, answer the telephones, take and deliver messages and responding to the Executive Director’s directions. 

Additionally, the Receptionist will provide clerical support for all departments. They will also provide back-up support in bookkeeping and recordkeeping. The Receptionist will answer questions, complete inquiry sheets and give tours as needed to support the Community Relations Department.

The Front Desk is the communication hub for the Community so proper coverage is important during business hours. The Receptionist may occasionally be asked to take a deposit to the bank or give a tour. It is the Receptionist’s responsibility to find an other staff member or Department Head to cover the Front Desk duties prior to stepping away.

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED); and
• Six (6) months to one (1) year related experience and training; or
• Equivalent combination of education and experience

REQUIRED CERTIFICATES, LICENSES OR REGISTRATION

• Ability to pass criminal background check and drug test as a condition of employment, regardless of operating a motor vehicle
• CPR and First Aid certified 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents the Community in receiving residents, family members, staff and the public in a positive, helpful, and caring manner
• Directs residents and guests at the desk to the appropriate office for assistance, resident apartment, or activity area
• Promptly and politely answers the telephone and directs calls to appropriate party, minimizing “holding” time and taking messages as necessary in a neat and comprehensive manner
• Maintains records of resident and guest sign-ins and outs
• Understands and demonstrates Community mission and philosophy
• Provides clerical support to all departments, as assigned by Executive Director, in a timely and organized manner including bookkeeping and reporting functions when assigned
• Provides support to Community Relations Department by completing inquiry sheets, answering prospective resident and family questions and conducting tours when necessary
• Copies, collates, and staples materials as requested
• Maintains files and provides support to other departments by filing, typing labels, and similar functions
• Sorts and distributes incoming mail and process outgoing mail
• Maintains strict confidentiality in all matters dealing with personnel, resident information, or management issues
• Ensures that lobby, reception and entry areas are kept clean, safe, and orderly
• Notifies appropriate staff of unsafe situations within the building or grounds
• Notifies Executive Director of any resident emergency or hospital transport
• Directs emergency services as needed within the Community
• Works with other staff to maintain continuous coverage of front desk, telephone answering, taking and delivering messages 

 EOE

JOB CODE: 1000007